Cameron House Announces Scotland's First CONCIERGE APPRENTICESHIP SCHEME

Cameron House, a five-star resort set on the banks of Loch Lomond, has announced the launch of its new concierge apprenticeship scheme, the first of its kind in Scotland.

The new apprenticeship will run over the course of three years and will educate the selected trainee

in the day to day supervision of the five-star concierge department, as well as grant access to a

range of operational areas throughout the hotel. From organising specialised itineraries and making

travel arrangements to fulfilling guests’ requests, the new apprentice will learn the ins and outs of

the luxury hospitality industry.

The apprentice will join an existing team of 12 and will be mentored by award-winning concierge,

Alan Grimes, who has been in the industry for 30 years and has held the role of Head Concierge at

Cameron House Hotel for the past eight. With an impressive career behind him, Alan is the only

concierge to have been awarded both Concierge of the Year Award and the Service through

Friendship Award at the Morris Golden Keys Concierge Awards, the Oscars of the concierge industry.

Alan is also the founding chairman of the Scottish region of The Society of the Golden Keys, which he

initiated in 2009.

“This new initiative is testament to our commitment to retaining an exceptional level of customer

service that is both personable and approachable,” explains Alan. “We welcome guests here for an

experience, not just a stay, and the concierge role plays a key part in that. After 30 years in the

industry I want to be able to give back and the apprenticeship scheme gives me the chance to do


Commenting on the new apprenticeship scheme, Andy Roger, Resort Director at Cameron House

said: “This is our next step in leading the way in luxury hospitality recruitment and development in

Scotland. At Cameron House we feel that the concierge apprenticeship scheme not only shows our

dedication to the quality of service we provide to our guests, but also our investment in the people

who make Cameron House the resort it is today.”

Cameron House recently celebrated 470 years of dedicated service at their Long Service Awards,

with 40 employees being recognised for 5, 10, 15, 20 and 25 years’ of service at the resort.

Further to Cameron House’s commitment to recruiting and developing a new generation of

concierges, the resort is to host Colin Toomey, international president of The Golden Keys for the

first time since the UK joined the society in 1952. The three day visit to Cameron House in October

will see the best of Scottish hospitality being showcased to Mr Toomey and his executive committee,

before attending the Morris Golden Keys Concierge Awards in London.

To apply for the concierge apprenticeship scheme please send your CV to,

or to find out more about the role please contact the HR team on 01389 727 613. Please note, you

must be aged 18-24 to apply.

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