The new apprenticeship will run over the course of three years and will educate the selected trainee
in the day to day supervision of the five-star concierge department, as well as grant access to a
range of operational areas throughout the hotel. From organising specialised itineraries and making
travel arrangements to fulfilling guests’ requests, the new apprentice will learn the ins and outs of
the luxury hospitality industry.
The apprentice will join an existing team of 12 and will be mentored by award-winning concierge,
Alan Grimes, who has been in the industry for 30 years and has held the role of Head Concierge at
Cameron House Hotel for the past eight. With an impressive career behind him, Alan is the only
concierge to have been awarded both Concierge of the Year Award and the Service through
Friendship Award at the Morris Golden Keys Concierge Awards, the Oscars of the concierge industry.
Alan is also the founding chairman of the Scottish region of The Society of the Golden Keys, which he
initiated in 2009.
“This new initiative is testament to our commitment to retaining an exceptional level of customer
service that is both personable and approachable,” explains Alan. “We welcome guests here for an
experience, not just a stay, and the concierge role plays a key part in that. After 30 years in the
industry I want to be able to give back and the apprenticeship scheme gives me the chance to do
Commenting on the new apprenticeship scheme, Andy Roger, Resort Director at Cameron House
said: “This is our next step in leading the way in luxury hospitality recruitment and development in
Scotland. At Cameron House we feel that the concierge apprenticeship scheme not only shows our
dedication to the quality of service we provide to our guests, but also our investment in the people
who make Cameron House the resort it is today.”
Cameron House recently celebrated 470 years of dedicated service at their Long Service Awards,
with 40 employees being recognised for 5, 10, 15, 20 and 25 years’ of service at the resort.
Further to Cameron House’s commitment to recruiting and developing a new generation of
concierges, the resort is to host Colin Toomey, international president of The Golden Keys for the
first time since the UK joined the society in 1952. The three day visit to Cameron House in October
will see the best of Scottish hospitality being showcased to Mr Toomey and his executive committee,
before attending the Morris Golden Keys Concierge Awards in London.